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THESE ARE OUR TERMS AND CONDITIONS FOR TRAVEL

Payment Policies
A deposit of at least 30% of the total service value is required. The remaining balance must be paid no later than 21 days before the travel date. If the reservation is made within 20 days before the trip, full payment will be required.

Service Usage Procedure
Reservations can be made via email at info@marimbea.com, phone calls, or WhatsApp at +57 3217896064. These requests will be processed by our team and recorded in the established formats. Afterward, an email will be sent with the quotation and availability. The reservation will not be considered confirmed until the corresponding deposit has been made. Once the deposit is received, a second email will be sent with the service order confirmation.

 

A reservation request or quotation inquiry sent to Marimbea does not imply confirmation. The booking of any service is subject to availability.

 

The deposit must be made within one (1) business day after the availability confirmation. Unless a longer term has been granted in writing, the client must re-confirm availability if the deposit is not made within the stipulated time. If the client makes the deposit without confirming availability or beyond the established deadline, a refund will be processed within 10 business days after the request, deducting banking fees or mandatory charges established by Colombian law.

Cancellation and Refund Policy
Cancellations must be requested in writing via email at info@marimbea.com. Refunds will only be made to the account of the person who made the reservation with Marimbea S.A.S. Refund amounts are subject to the following terms:

Cancellations made by the client:

  • Up to 30 days before the package start date: 70% refund.

  • Between 15 and 29 days before: 40% refund of the total paid.

  • Less than 15 days before: No refunds will be issued.

Cancellations made by Marimbea:
In the event of a cancellation by the organization, a full refund or the option to reschedule the package without additional costs will be offered.

Special Circumstances:
In cases of force majeure (natural disasters, serious conflicts, health emergencies), each case will be evaluated to offer partial refunds, credits for future bookings, or rescheduling options.

No-show:
If the client fails to show up on the agreed date, no refund will be provided.

Refund Requests:
All refund requests must be submitted in writing via email at info@marimbea.com. Requests made through other means will not be valid.

Promotions:
Reservations made under special promotions or discounts will only be eligible for a refund in cases of proven force majeure. In any case, the maximum refundable amount will be 70% of the total paid. Marimbea reserves the right to evaluate each case individually.

Disclaimer of Responsibility for Risks During Travel
Marimbea S.A.S. acts solely as an intermediary between travelers and service providers, such as accommodations, transportation, cultural and recreational activities, among others. Therefore, it is not responsible for accidents, injuries, illnesses, physical damage, death, loss of personal belongings, delays, cancellations, or any other incidents that may occur during the trip, whether caused by unforeseen events, third-party negligence, adverse weather conditions, or other factors beyond Marimbea's control. The client acknowledges and assumes the inherent risks of the contracted activities and agrees to follow all safety instructions provided by the organizers and service providers. Marimbea strongly recommends that clients purchase travel insurance to cover such eventualities.

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Our local partners in the Pacific

Bejuco Music
Casa del Curao - Hellen
Asociación Cosntruyendo Sueños
Semblanzas del Rio Guapi
Reencarnación del Pacífico
Palma Chonta
Guapitours

Supported by

USAID
Hotel Maria del Mar Tumaco
Fundación Tumac

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